FAQ
Questions before you shop or join a workshop? We’re here to help you feel confident about your Your Essentials experience.
Products & Ingredients
What ingredients are in your skincare?
Ingredients vary by product. Check the individual product description and packaging, and contact us before ordering if you need help confirming an ingredient. Please do not assume every item is fragrance-free, vegan, organic, or free from a particular allergen.
Does natural mean safe for every skin type?
Natural ingredients can still cause irritation or allergic reactions. Everyone’s skin is different, so review the ingredients and avoid anything you know you are sensitive to. If you have a skin condition or concerns about suitability, ask a qualified healthcare professional before trying something new.
What if I have an allergy or sensitive skin?
Contact us with the product name and the ingredient you need to avoid before purchasing. Do not use a product containing a known allergen. We cannot guarantee that a product will suit every skin type.
Should I patch test a new product?
Try a small amount on a small area first, following the product’s directions, before applying it more widely. Stop using it if irritation occurs. A home patch test does not guarantee that an allergic reaction will not occur. Seek medical advice if you develop a reaction.
How do I use and store my products?
Follow the directions on the product’s label or listing, including any warnings. Keep containers closed between uses and store away from direct sunlight and excessive heat. Contact us if you need directions for a particular item.
How long will my product last?
Shelf life depends on the formula and how it is stored and used. Follow any expiry date or period-after-opening guidance on the packaging. If you cannot find this information, contact us with the product name before use rather than assuming a shelf life.
Handmade Processing & Shipping
How long does it take to prepare my order?
Handmade processing is separate from shipping time. Please check the product listing for any preparation or made-to-order information. If you need your order by a specific date, contact us before ordering to confirm current timing. Please do not assume every item is ready to ship immediately.
When will my order arrive?
Arrival timing depends on order preparation, the shipping service, and your destination. Review any delivery information shown during checkout. If your purchase is time-sensitive, contact us before placing your order so we can discuss timing.
What should I check before submitting my order?
Double-check your shipping address, including apartment or suite details. If you notice an error after ordering, contact us promptly with your order number. We cannot promise an address change once an order is on its way.
Can I visit the showroom or collect my order locally?
Our showroom is at 2801 Build America Dr, Hampton, VA 23666. See Visit Our Showroom and contact us to confirm visiting hours. If you would like local pickup, confirm availability and collection arrangements with us before traveling.
What if my order arrives damaged or incorrect?
Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and a description of the issue so we can help.
Workshops
How do I book a workshop?
Open the workshop you are interested in and follow its booking options. Review the session details, date, time, and location before completing your booking. If you cannot find an option that works for you, contact us for help.
What is included, and what should I bring?
Inclusions and preparation vary by workshop. Review the workshop listing and booking confirmation for materials, activities, duration, and anything you need to bring. Contact us before booking if you have questions about ingredients, accessibility, age suitability, or other requirements.
Can I cancel or reschedule my workshop?
Workshop bookings are non-refundable and non-transferable. If you need to change your booking, contact us before the scheduled start time. Under our current terms, you may choose one complimentary reschedule date or a Your Essentials gift card for the full original booking value. Read the Workshop Booking Terms & Conditions before booking.
What happens if I am late or miss my session?
Sessions start and end at their scheduled times. Late arrivals do not receive extra time or reimbursement for time missed. A no-call, no-show forfeits the session and fees paid, with no refund, reschedule, or credit. See the full workshop terms.
Returns & Support
Can I return a skincare purchase?
Return eligibility depends on the item and its condition; exceptions apply to certain products, including custom personal care goods. Please review our Refund Policy and contact us before sending anything back. Workshop bookings follow the separate workshop terms above.
How can I get help?
Use our contact form, email info@stylesbyjlee.com, or call 757-825-1500. Please allow 24–48 hours for a response. For order or booking questions, include your order number or session details so we can help more efficiently.
